This interactive two-day workshop equips participants with effective de-escalation strategies to manage high-stress encounters in a commercial environment. Designed by law enforcement, mental health professionals, and crisis negotiators, the course blends classroom instruction with applied skill practice to enhance communication, emotional intelligence, and tactical decision-making. Participants will learn to navigate behavioral health challenges, assess threats, and employ key tactical concepts such as distance management and shielding. The training fosters a collaborative learning environment where mistakes are valued, feedback is central, and safety is prioritized.